Shipping & Returns
At Alyssa Cassotis, we strive to make your shopping experience seamless and enjoyable. Below, you’ll find all the details about our shipping and return policies.
Shipping
We offer worldwide shipping to bring our collections to you wherever you are.
Processing Time:
Orders are typically processed within 1-3 business days. Please note that processing times may be extended during peak seasons or promotional periods.
Shipping Methods & Delivery Times:
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
Delivery times are estimates and may vary depending on your location and carrier delays.
Shipping Costs:
Shipping fees are calculated at checkout based on your destination and order size.
Order Tracking:
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey.
Returns & Exchanges
We want you to love your purchase. If something isn’t quite right, we’re happy to help.
Return Policy:
- Items must be returned within 14 days of delivery.
- Products must be unworn, undamaged, and in their original packaging with tags attached.
- Final sale items cannot be returned or exchanged.
How to Initiate a Return:
- Contact our customer service team to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the return using a tracked method.
Refunds:
- Once your return is received and inspected, we’ll process your refund within 5-7 business days.
- Refunds will be issued to the original payment method. Shipping costs are non-refundable.
Exchanges:
We currently do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately, and we’ll gladly assist you.
For any questions, don’t hesitate to reach out—we’re here to help!
Please note that policies are subject to change.